Returns

At Scotch & Soda we hope you love your new purchase. If something isn’t quite right and your items are eligible to be returned, we can offer a refund or exchange.

Please read our Returns Policy outlined below.

  • Items returned within the below timeframes can be returned for an exchange or full refund subject to the following conditions:
  • Proof of purchase is accompanied with the returned merchandise.
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
  • Any discounts received at the time of purchase will be carried over for exchanges if applicable to the new item.

Please note: all freight costs for online orders are at your own cost and are non-refundable.

 

Returns Timeframe

For eligible items, we offer a 14-day returns policy from purchase date. Online returns may take up to 10 business days to be processed. Once your return has been processed, you will receive an email notification via the email address supplied.

Products purchased in-store must be returned in-store and follows the stores returns policies. Our stores are unable to accept returns for products purchased online.

 

Returns Eligibility

  • Full-priced, Sale items & Coupon Code Purchased Products are eligible for a refund or exchange for another item.
  • Items marked final sale are not eligible for a refundunless deemed faulty. For hygienic reasons, Barfly fragrance, underwear, women’s swimwear and earrings are unable to be returned.

To return an online purchase please click here to fill out the digital returns form and post your item/s to:

Scotch & Soda New Zealand

Commercial Bay,

Shop 19, Ground Floor,

7 Queen Street

 

Please ensure to follow all information in the form so that we are able to complete your request as swiftly as possible.

 

Refunds & Exchanges

If you have not specified if you would like a refund or exchange on your returned items in your paperwork, your items will be refunded. This excludes all final sale items.

If you wish to exchange your item for another size or garment, please contact support@scotch-soda.com.au if you would like us to place a garment on hold for 2 weeks. If you have not requested for the garment to be held or if the hold exceeds 2 weeks, we can only fulfill your exchange requests if stock is available. If not, you will be refunded. This excludes all final sale items.

 

Faulty/Damaged or Incorrectly Described Items

For faulty, damaged, or incorrectly described items we will arrange return postage on your behalf. Products that are deemed faulty may be returned for a refund or exchanged for another item. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.

Please email support@scotch-soda.com.au with your order number and a brief description/supporting images of the fault/incorrect item and we can resolve this for you.

 

No Signature Required

Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact

 

Cancelled Orders/Amendments

We are unable to cancel or make any amendments to any Online orders after your order is placed. Please ensure all details provided are full and correct at the time of order placement and check your cart carefully.



Duties and Taxes

All applicable customs, import duties and fees are not included in the shipping fees and will not be charged by Scotch & Soda New Zealand. The customer is fully responsible for any customs duties or foreign taxes that may be imposed. Customs agents have the right to release or deny release of your order where outstanding fees are not paid and in some rare cases delivery may be delayed.

Customer Service

Our customer service team is always happy to help with your inquiry. We aim to get back to you within 1-2 business days from receiving your inquiry via email.

You are able to get in touch via the below methods;
Email – support@scotch-soda.com.au
Phone Call – (+61) 1800 375 099
Instagram - Direct Message
Facebook – Direct Message

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