Delivery and shipping

All prices on our website are displayed in New Zealand Dollars (NZD), and will be charged in New Zealand Dollars.

Your tag may indicate a different pricing to your purchase price. Please note that this is due to the garment being tagged with AUD pricing and shipped from our Australian warehouse. Your printed/online receipt and the item price listed online will all be displayed in NZD.

 

Shipping and delivery timeframes

We aim to have orders sent out within 1-2 business days. Business days exclude weekends and public holidays.

Purchases made on weekends and public holidays will not be received by our warehouse for processing until the next business day.

Please note that during warehouse and clearance online sale periods, your order may take 3-5 business days to be dispatched from our warehouse due to increased demand.

 

Shipping Method Estimated Delivery Rate
Standard Shipping 

3-5 business days

5-14 business days for regional area’s
$10 Flat Rate

*Prices are subject to change.

 

Duties & Taxes

All applicable customs, import duties and fees are not accounted for in the shipping fee and will not be charged by Scotch & Soda New Zealand. The customer is fully responsible for any customs duties or foreign taxes that may be imposed. Customs agents have the right to release or deny release of your order where outstanding fees are not paid and in some rare cases delivery may be delayed.

Tracking your order

You will be notified by e-mail once your order has been processed and dispatched from our warehouse.

This email will also include a link to track your order with the courier. If you have not yet received an email notification, rest assured that you will receive this confirmation as soon as your order has been processed. Please allow at least 1 business day for the courier to add a scanned update to your tracking link.

 

Changes to orders or shipping information

Once your order has been placed, we are unable to add or remove items on the order. If your address was incorrect or invalid, address changes can only be made if your order has not been dispatched. Please double-check your information before submitting your order.

Please note that we will not ship your package again if you were unable to collect your package on the first attempt. Feel free to get in touch with our Customer Service Team to discuss your options if your parcel is returned to us.

 

Split Orders

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple parcels. For each parcel, you will receive an email with a separate tracking link.

There are not any additional shipping charges applied to split orders.

 

Lost or Damaged Goods:

If you have any further questions or concerns regarding your order and postage delivery, please contact our Customer Service Team.  

You are able to get in touch via the below methods;

Email – support@scotch-soda.com.au

Phone Call – 1800 375 099

Instagram - Direct Message

Facebook – Direct Message 

Live Chat – Bottom right of website (subject to availability)

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